Return Policy
At MuscleMend, we aim to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.
Eligibility for Returns:
- Items must be returned within 7 days of receipt.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase is required for all returns.
Non-Returnable Items:
- Opened or used products.
- Items purchased on sale or as part of a promotional offer.
Return Process:
- Contact our support team at [email protected] to initiate the return process.
- Once your return is approved, you’ll receive instructions and the return shipping address.
- Pack the product securely and include your order number and proof of purchase.
Refunds:
- Upon receiving and inspecting the returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be credited within 7 days, back to your original payment method.
- Shipping fees are non-refundable.
Exchanges:
We only replace items if they are defective or damaged. To request an exchange, contact our support team at [email protected].
Approved exchange and replacement will be completed within 15 days from the date of approval.
Shipping Costs:
Customers are responsible for return shipping costs unless the product arrived damaged or there was an error in your order.
Contact Us:
If you have any questions about our return policy, please reach out to us here.